When people think of a great chippy, they often picture golden fish, fluffy chips, and that familiar smell of vinegar in the air. But behind every perfectly wrapped supper is a team of hardworking people who make it all happen.

At The Fish & Chip Company, we believe it’s the people behind the counter who give our shops their character. From the friendly faces taking your order to the experienced fryers getting that batter just right, every member of our team plays a vital role in the customer experience.

Take Gillian, for example — head fryer in our Auchterarder location. With over 15 years in the business, she’s a master of timing, temperature, and texture. Or Shona, who runs front-of-house in Hopeman, always ready with a smile and a tip on which sauce goes best with your order. These aren’t just employees — they’re the heart of our shops and the reason customers keep coming back.

But it’s not just our team that makes the difference. We also work closely with trusted local suppliers who help us deliver quality, traceable ingredients. Our haddock comes fresh from sustainable Scottish waters, and our potatoes are sourced from local farms, depending on the season. We’re proud to support businesses that share our commitment to quality and community.

The phrase “behind the counter” might sound simple, but for us, it means pride in preparation, passion for food, and a genuine connection with our customers. Every chip we serve is the result of real people doing what they love — and doing it right.

So next time you’re picking up your chippy tea, take a moment to say hello. You might just meet the real stars of the show.